Privacy Policy
Privacy Policy
1. Introduction At Turyex, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our 60+ activities.
2. Data Collection We collect personal information to process your bookings and provide better service:
- Contact Details: Name, email, phone number, and address.
- Booking Info: Tour dates, hotel name for pickup, and participant details.
- Payment Info: Credit card details are processed securely through encrypted 256-bit SSL gateways and are never stored on our servers.
3. Use of Information We use your data to:
- Complete your excursion bookings and arrange pickups.
- Communicate with you regarding tour updates via WhatsApp, SMS, or Email.
- Manage our B2B sub-agent network and partner communications.
- Improve our website performance and SEO.
4. Data Sharing We do not sell your data. We only share necessary info (like your name and hotel) with our operational team and professional guides to ensure a smooth tour experience.
5. Cookies We use cookies to analyze web traffic and provide a personalized browsing experience. You can manage your cookie settings in your browser.
6. Contact Us For any questions regarding your data, you can contact us 24/7 at our Alanya headquarters.
Frequently Asked Questions
We collect information directly from you when you book a tour, subscribe to our newsletter, or use the secure Google account login on our website.
No; we prioritize financial security and use encrypted, third-party payment gateways to process all transactions for our activities like Alanya boat trips and excursions.
We use Google OAuth 2.0 to provide a seamless and secure login experience, allowing you to manage your bookings and preferences efficiently without creating a separate password.
Your data is only shared with essential service providers—such as transportation teams for your hotel transfers or B2B sub-agents—to ensure the successful operation of your tour.
We retain your information only as long as necessary to fulfill our service obligations and comply with the legal requirements governing travel agencies in Turkey.
Yes; as part of our commitment to your privacy, you have the right to request the deletion of your account and personal data from our systems at any time.