Terms of Use
Terms and Conditions
1. Scope of Services Turyex provides a comprehensive range of travel services including 60+ daily excursions, hotel accommodations, airport transfers, and visa consultancy. By booking through Turyex.com, you agree to the specific terms governing each service category.
2. Accommodation (Hotel) Terms
- Check-in and check-out times are determined by each specific hotel.
- Special requests (sea view, high floor) are subject to availability and hotel policies.
- Turyex acts as an intermediary; liability for hotel-related issues (service quality, room conditions) lies with the accommodation provider.
3. Visa Consultancy & Services
- Turyex provides guidance on documentation and submission processes.
- Important: The final decision on visa approval or rejection rests solely with the relevant Consulate or Embassy. Visa fees are non-refundable regardless of the outcome.
- Turyex is not liable for travel delays or cancellations caused by visa processing times.
4. Airport Transfers & Daily Tours
- Pickup: Guests must be at the designated point (Security Entrance) 15 minutes early.
- Vehicle Type: Turyex reserves the right to change vehicle types (Open midibus, VIP Vito, etc.) based on group size or operational needs.
- Liability: Turyex is not responsible for missed flights due to inaccurate pickup information provided by the guest or extreme traffic conditions beyond our control.
5. Cancellation, Refund & "No-Show" Policy
- Tours/Activities: 100% refund for cancellations made 24+ hours in advance. No refund for "No-Shows."
- Hotels: Subject to the specific cancellation policy of the hotel (Non-refundable vs. Flexible).
- Transfers: Cancellations must be made at least 12 hours before the pickup time for a full refund.
6. B2B Sub-Agent Protocols
- All B2B partners must operate under their unique sub-agent credentials. Settlement and commission structures are strictly governed by individual partner contracts.
Frequently Asked Questions
All bookings are subject to availability and are confirmed once the initial reservation process is completed through our professional system.
Yes, we prioritize transparent pricing, ensuring that the rates shown for our Alanya city tours and other activities include all specified services without hidden surprises.
For comprehensive packages such as our 2-day Cappadocia trips, specific cancellation windows apply to ensure smooth operations with our B2B sub-agents.
While we strive to follow every schedule, we reserve the right to make minor adjustments to ensure the highest safety and quality standards for our guests.
Absolutely; we use secure systems, including Google OAuth 2.0, to protect your account information and ensure a safe login experience.
As a dedicated travel agency owner, I ensure our customer support team is available to handle any formal inquiries regarding our services or terms.
Once your booking is confirmed and the deposit or full payment is made, Turyex guarantees that the price of your Alanya boat trip or tour will not change, protecting you from seasonal price fluctuations.
For high-adrenaline activities like Paragliding or Jeep Safari, participants must comply with the specific safety guidelines provided by our professional pilots and guides to ensure a secure experience.
Yes, all our guests are covered by compulsory travel insurance during our tours, as required by the regulations governing licensed travel agencies in Turkey.
Our itineraries, such as the Alanya City Tour, include scheduled free time to allow guests personal flexibility; however, Turyex is not responsible for independent activities or purchases made during these periods.